Reports to:Call Center Manager
Available:September 9, 2017
Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera.
The Lyric Concierge Representative is a representative of the Audience Service department, interacting heavily with patrons during each schedule production and special event, both at Lyric and off-site. They are responsible for working with patrons to better their experience at Lyric by answering questions and engaging the audience with knowledge of our house, our productions, and opera.
Duties and Responsibilities
Interacting with patrons before each Lyric production through the first intermission. Answer general front of house questions, ticketing inquiries, policy inquiries, validate parking vouchers, suggest hotel and dining recommendations, inform patrons of other services we offer. Working knowledge of Tessitura and answering calls when not on site. Making confirmation phone calls to patrons with restaurant and opera bus reservations. May be asked to assist with larger Audience Service related projects. Assist seasonal staff and visitors with questions and directions (on- and off-site destinations). As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time
Schedule: Part-time, Seasonal The hours correspond with the performance schedule both at Lyric and off-site. Work begins 2-3 hours prior to a performance and extends through first intermission. Additionally, hours will be required to make phone calls to patrons who have made reservations for either on-site dining options or the opera bus. May work up to 29 hours.