Audience Services Manager | Steppenwolf Theatre Company

Steppenwolf Theatre Company is accepting resumes for a full-time Audience Services Manager. Night and weekend availability is a must for any candidate. Previous customer service and ticketing experience, Tessitura experience, computer proficiency, and general office skills are required. This position primarily provides support to the Audience Services Associates and Supervisors in maintaining smooth operation of the department, and acts as a champion for our patrons’ needs at all times. The Audience Services Manager is responsible for the hiring, training and development of an effective Box Office staff. S/He reports to the Director of Audience Services.

About Steppenwolf

Steppenwolf Theatre Company, recognized in 2009 as a Top Small Workplace by The Wall Street Journal, is where great acting meets big ideas. The theatre’s passion is to tell stories about how we live now; its mission is to engage audiences in an exchange of ideas that makes people think harder, laugh longer, feel more. The theatre celebrates and honors the core values of ensemble, innovation and citizenship. Steppenwolf has a commitment to diversity and inclusion, and the organization has a focus on diversifying the artists, audiences, staff and board who make Steppenwolf great.

As a not for profit, ensemble based theatre company operating in the city of Chicago, the company’s activities include a wide range of artistic programs including a five play subscription series, non-subscription mainstage productions, new play and visiting company repertories, national and international tours, Steppenwolf for Young Adults play series, professional leadership programs, educational programs, new play commissions and workshops.  Steppenwolf seeks to engage its community in a spirited dialogue around today’s issues, which results in more than 200 events produced throughout the year.  The company owns five different facilities housing its three theatres, production facilities, offices and other support facilities and is managed under the leadership of Martha Lavey, Artistic Director and David Hawkanson, Executive Director.

 Compensation:

Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry. Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer.  We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

Requirements
Skills & Qualifications: 

Requirements:

Management of Box Office

  • Serve as an articulate, motivating manager for 12-14 Audience Services Associates and 1 Audience Services Supervisor.
  • Maintain and manage a fully staffed box office, coordinating on-going training sessions and interviews as needed.
  • Maintain and coordinate a monthly schedule of shift coverage for both associates and managers
  • Coordinate with Audience Services team the oversight of box office shifts

Shift Supervision

  • Answering staff questions and problem-solving in Tessitura, communicating policies to staff
  • Filling house orders, running show-time ticket pick up and processing Hot Tix and Goldstar orders.
  • Making bank deposits
  • Reporting on and processing daily sales in Tessitura
  • General office maintenance
  • This position also takes daily phone calls and performs ticket sales and exchanges, as well as subscription renewals
To Apply: 

How to apply:

Interested and qualified candidates should email a cover letter and resume by March 13, 2018 to:

Casey VanWormer, Director of Audience Services

Email: jobs@steppenwolf.org

NO PHONE CALLS PLEASE

Please list Audience Services Manager and your last name in the subject line of your e-mail.  Please note in your email where you found out about this job.

Contact Information
Contact Name: 
Casey VanWormer
Contact Email: